Return & Exchanges

We offer a 30-day return window from the date of delivery. Items must be unused, in original condition, and in original packaging.

To be eligible for a return, your item must be:

• Returned within 30 days of delivery
• Unused and in the same condition you received it
• In original packaging with all accessories included
• Accompanied by proof of purchase

Once we receive and inspect your return, we'll process your refund within 5-7 business days.

We're committed to delivering products in perfect condition. If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage.

We'll either:

• Send a replacement at no additional cost
• Issue a full refund including return shipping
• Provide a partial refund if you'd like to keep the item

Email us at support@watchthecar.com with your order number and photos, and we'll take care of you immediately.

Yes! We offer exchanges for different sizes, colors, or products of equal or greater value within 30 days of delivery.

To initiate an exchange:

• Contact us at support@watchthecar.com with your order number
• Let us know what you'd like to exchange it for
• We'll send you a prepaid return label
• Once we receive your return, we'll ship your new item

If the new item costs more, you'll pay the difference. If it costs less, we'll refund you the balance.

For hygiene and quality reasons, the following items cannot be returned:

• Custom or personalized orders
• Items marked as final sale or clearance
• Products showing signs of use or wear
• Items without original packaging or tags
• Gift cards or digital products

If you're unsure whether your item qualifies for return, reach out to our team and we'll clarify.

Starting a return is simple:

• Step 1: Email support@watchthecar.com with your order number and reason for return
• Step 2: We'll send you a prepaid return shipping label within 24 hours
• Step 3: Pack your item securely in original packaging
• Step 4: Attach the label and drop it off at any carrier location
• Step 5: Track your return using the tracking number provided

Once we receive and inspect your return, we'll process your refund within 5-7 business days.

Return shipping costs depend on the reason for your return:

• Defective or damaged items: We cover all return shipping costs
• Wrong item shipped: We cover all return shipping costs
• Change of mind: Customer is responsible for return shipping (prepaid label provided at cost)
• Exchanges: We cover return shipping, you cover new item shipping

International returns may have additional costs—contact us for specific rates.

Here's the typical timeline:

• Shipping to us: 5-10 business days depending on your location
• Inspection & processing: 2-3 business days after we receive it
• Refund processing: 5-7 business days to appear in your account

Total time: Approximately 12-20 business days from when you ship it back to when you see the refund in your account.

We'll keep you updated via email at every step of the process.